## Help Options

Click Help to display a drop-down menu. The menu options vary by agency and permissions.

About

This section provides information about the application version being used, information about the user’s computer including the operating system and browser, and information about the server being accessed.

ELearning

All users can access short training classes 24 hours a day for different modules within the Online RMS. The classes contain step-by-step instructional videos and offer assessment exams.

Live Assistance

This is a support tool prompted by our Support Team. It is used to view your computer screen and even take control of your mouse and keypad to assist with support issues. This is only available when prompted by an Caliber Support Team member and is not available otherwise.

Online Help

All users have access to this self-help option 24 hours a day. This area contains the Online RMS Knowledge Base, which contains information for all areas within RMS.

Training Videos Library

Beginning with Online RMS 11.4.0, agencies can enhance users' training and learning experience with the Online Training feature. The Online Training feature offers video-based learning to all users where agencies use and enable this feature.

Submit Ticket

All users have the ability to submit a ticket to our Support Team 24 hours a day. Support tickets will be responded to by the Support Team within one business day, during regular business hours (ET). For more urgent issues please call 800.274.2911.

If configured, users with Team Support website access can automatically sign into the Team Support website from within Online RMS.

For more information on submitting tickets, refer to Submit Ticket.