Authorized users can add attachments to an Incident Report outside the Incident workflow by searching for the incident.
Attachments that are added outside the workflow are set to supplement 0.
Note: The user's role must have the permission Incident - Always Add Attachments to incident Regardless of Status to perform this action.
To add an attachment while on an Incident, select the Actions button, then Add Attachments menu option.
The Attachments tab opens where you can upload the attachment.
For details on uploading attachments, refer to Add Attachments.
After uploading, the attachment then displays in the grid with a red info bubble indicating the attachment was added outside the approval process. Hover over the info bubble to view the message.
